FAQs
We believe that every question should have an answer. Every project should have a solution.
So we have prepared some frequently asked questions here, which from some start-ups or large companies, who want to work with us and create their products.
We do our best to service every client. If you don’t find the answer below, please contact us.
Table of Contents of FAQ
About us
OEM, ODM, Sourcing
Wholesale, we don’t have any products in stock.
We are a trading company and invested in a factory which produces liquid items.
For other items (such as bath bombs and soap), we are deeply tied to the factory – we have signed strategic cooperation agreements.
GMPC, BSCI, C-TPAT
Sure, we are very welcome to factory audit, and we are very confident that we can pass the inspection, while we are happy that will improve our management. We have clients who inspect our factories every year, such as Brand Addition and CVS.
Yes, we are more than happy for our clients to sign confidentiality agreements with us and we also ask our suppliers to do that. We never share product information between clients and it is our responsibility and obligation to protect the privacy and intellectual property of our clients.
Our factory is GMPC certified to ensure a safe production and quality management process; our QC is present throughout the production process to ensure that no errors are made at every step; all products entering our warehouse will have a test report. You can contact us to get certificates and reports.
FOB， T/T (30% prepay and 70% balance)
All Products
Normally 2000pcs, but also depends on the package. For example, you need clear bottles instead of colored ones (this requires 5000pcs).
If the samples are common and small quantity, we can give you free and send off within a week.
However, if you need many samples with complex processes, then we may charge you a fee and they may take up to half a month to make.
We will try to use substances that exist in nature, rather than artificially created ingredients. However, based on existing technology and cost limitations, 100% natural and organic is difficult to achieve.
And we must point out that there is a huge difference between natural and organic. There is no national standard or law that defines what is natural, but you can refer to third-party organizations for definitions. But organic is regulated by the USDA.
Sure, we don’t use any animal-by ingredients and no testing on animals.
We can use both, it’s up to you. And, you also can provide the oil to us for production.
But essential oil will be expensive.
INCI List, Manufacturing Process, BOM, Microbiology Test Report, Stability Test Report, Preservative Challenge Test report, MSDS, COA, IFRA, Nanomaterial Statement, No animal test statement.
Almost every area of the product. Formula, color, scent, design, package, shape.
Yes, we have an experienced sourcing team and a stable of accessory suppliers, we encourage you to send us your ideas for packaging so that we can provide you with exactly what you want, quickly.
Yes. We have an in-house lab for formula research. Learn more
Yes. We will be happy if you like our artwork design, we can share you for free, and you also can change to your own logo.
We are happy to help you. The biggest challenge for small business is MOQ and price, so we suggest you do detailed product planning, if you have a target price that will be better, so that we can give you a clearer idea about style, formulation, and package.
Fragrance
We can make both, it’s up to you. Learn more
The big difference is their raw material and source. Learn more
Wash: 0.3%
Cream/lotion: 0.3%
Bath bomb: 0.3%
Soap: 1%
Candle: 3%
Diffuser: 6%
IFRA, MSDS, COA, Allergens
Yes, we have a fragrance list with the odor note for each item, you can very easy to pick up the one you like.
Bath Bomb
As we are the OEM business, we don’t have a standard price, prices vary based on customization. But you can visit here to learn more about the cost breakdown.
Like: floating, sinking, spinning, foamy. Learn more
Most likely because it is damp, there is no CO2 (carbon dioxide) gas released. It can be a production process problem or a storage problem.
This is about the pigments. Some pigments are more likely to stain your tub, even your skin, such as Red 28. And, it’s better wash your tub immediately after use.
Not dry enough, or damp in storage. Dryness is very critical for bath bomb.
Yes, bath bombs will fade after a while. This is because UV light can break chemical bonds and discolor objects, and UV light is everywhere. This problem can only be improved by the storage environment.
Because your bath bomb contains red, yellow and blue pigments, as we know: red + yellow + blue = black.
Many people don’t like this color, especially children, black scares them. To change this, you can only choose the color at your discretion, don’t let all three colors exist at the same time in your products, or the amount of one of the pigments should be very small.
Most of the them will not, bath bomb can be completely dissolved. Unless the following two cases:
There are dried flowers, but usually stopped by the filter;
There is plastic glitters, this is more serious, because it is very small and not easy to decompose, we recommend trying not to add this to your bath bomb.
It depends on the size, formula and fizzing reaction. the larger size definitely lasts longer, the multi-foam lasts longer less foam, and cornstarch can slow down the dissolution rate.
As an example: 100g floating multi-foam lasts about 5 minutes, less foam about 3 minutes.
0.3%. If you want more strong scent, then we can add 1%
No, the film can protect the bath bomb from moisture to a certain extent and prolong the shelf life. And, that film is made of POF which is safe and ECO.
Soap
This is because glycerin absorbs moisture in the air. Glycerin is a natural by-product of saponification and can also be added as a moisturizer. “Sweating” is a normal occurrence and is not a quality issue.
Not, you never have to use preservatives in any soap, the soap have a pH level(from 8-11) that doesn’t allow mold or bacteria growth.
As the saponification process of handmade soap is less thorough (because the process is not heated), the ph is higher and may be more damaging to the skin, but it is rich in oils and has the best experience of use. And from the production process, handmade soap is more environmentally friendly.
Foamy, hander, more smoother, no impurities, Each bar will be consistent in colour, fragrance and texture.
You can tell the difference by the way it looks, soaps with stunning, incredible patterns are more likely to be handmade soap, and because handmade soap is so viscous during the saponification process, it can create more complex patterns, The machine-made soap is less creative and it can only rely on the mold to make the desired shape.
1-3%
Not, we are soap finisher, which means we don’t make soap base, instead, we partner with soap-base suppliers.
Cold soap cannot use a soap base and must start with saponification, which is an exceptionally slow process, especially at room temperature, it normally takes 60 days.
Sodium hydroxide (NaOH) gives “hard soap” when hydroxide (KOH) gives a “soft soap”.
May be used the poor quality fat, or there are too much fat, or not enough lye.
No. It is true that lye is the raw material for making soap, but it has reacted with fat in the saponification process to become soap and glycerin.
Stirring too long during production, or not enough resting time.
There is too much lye in the saponification process.
Candle
EU: EN 15493, EN 15494, EN 15426;
USA: F2417, F2601, F2058. Learn more
Because of thermal expansion and contraction, this is not a quality issue. Wet spots appear when the wax is pulled away from the edge of the container. and dissolving and cooling are the key steps in candle making.
This happens more often with soy wax, which is more sensitive to extreme temperature changes. It causes the fragrance oil to separate from the candle. Also, when the fragrance oil is not compatible with the candle, sweating occur.
Due to incomplete combustion, lack of oxygen in the flame.
Specifically for the product itself, it may be because the wick is so long that it cannot absorb the wax to the top, and the wick keeps burning causing the smoke.
The frosting is the crystalline layer that forms on the surface of natural waxes (e.g. soy wax) as an attempt by the natural wax to return to its natural state. It does not affect the performance of the candle.
The following methods can reduce frosting during production:
Do not stir the melted wax vigorously, prevent the candle from cooling too quickly.
Tunneling means that when the candle is burning, only a small part around the wick melts, we also call it “insufficient burning”, this is a quality defect.
Tunneling is related to the size of the wick. If a candle with a large area uses only a very small wick, then heat is certainly not enough to melt the whole plane. So the size of the wick and candle should match each other when making.
Natural, Burns Cleaner, ECO.
Around 20℃, no more than 30℃. If too heat, it will bleed oil even melt, if too cool, there is wet spots.
It depends on the size of your candle, generally, a 100g candle needs a 24-27 strand wick so that it burns well and doesn’t hang on the walls.
The cotton wick is never wrong, it has strong water absorption, will continue to absorb wax, and use it as fuel to burn constantly.
Depends on the candle size, but on average, one ounce will burn for about 6 hours(5g/hour). learn more
3-8%.
Reed Diffuser
Not, we can use other solvents, but adding a little alcohol can make it diffuse faster.
If you add too much alcohol, thus making the flash point of the oil exceed 65, then it will be judged as dangerous under the regulations. We have done the testing, 6% alcohol or less is generally safe.
No. The Standard oil is too thick to diffuse(or diffuse too slow), it does not allow the fragrance to fill the entire space.
The reeds should be turned for every two to three weeks to keep the scent alive. This is because over time the reeds become completely saturated and can become clogged with dust.
This is not recommended, once the reeds have been used for a certain scent you should not use them for others, the scent already absorbed by the reeds will mix with the new scent and may produce a strange smell.
We recommend starting with 6-8 reeds, but you may choose to add more. Be aware that the more reeds you use, the more fragrance you will release, and the faster the liquid will be used up. Pair your reeds with a smooth clear or silver glass bottle.
Typically 1-6 months, depending on the amount of aroma oil, and how many reeds you used. However, the most critical thing is the solvent used in the oil.
3-6%
For Men
Hydration, lubrication, soothing and refreshing.
Jojoba oil. It softens and hydrates at the same time, not clog pores or cause irritation.
Herbal, Tobacco, Citrus, Green, Woody.
There are no significant differences in their formulations, ingredients, uses, or production. Learn more
For Pets
Cleaning, moisturizing, Anti-itch, Disinfection, Deodorizing
Aloe Vera: anti-microbial and moisturizing.
Tea Tree Oils: topical healer and anti-inflammatory.
Soothing shampoos, deodorizing shampoos, standard shampoos, hypoallergenic Shampoos.
Medicated Shampoos
Not, except the baby shampoo, they are both gentle enough. Learn more
Package
Permeability, light transmission, chemical stability and corrosion resistance, physical safety, ECO friendliness.
It’s 100% recyclable and highly sustainable. It can be constantly recycled into new products, reducing the waste of resources.
Contains dangerous chemical additives, including phthalates, lead, cadmium,or organotin.
Colored bottles require specialized raw materials while clear bottles do not.
Post-consumer resin (PCR) is the technical term for plastic that has already been recycled and is ready to use again. Learn more
Consult Your Enrich Expert
We help you avoid the pitfalls to deliver the quality and value your bath&body care products need, on-time and on budget.