Follow Up
Attentive and long-lasting
Our follow-up service runs through the entire product lifecycle, from the very beginning of custom development to shipping, and after-sales. This does not end when the order is transacted, it’s how well your product sells that counts, and we always make service the key to our continued success.
How we follow up
We are always by your side to troubleshoot any problems so that your business is not suffering.
Fast
Our sales team committed to giving you an effective response within 24 hours during the development phase of your order, they are knowledgeable, courteous and responds quickly to any request.
Thoughtfulness
We will provide you with attentive follow-up, such as informing you of the production timeline in advance and taking the initiative of the production status of your order. This is the basic code of conduct for our sales staff.
Exclusive
The person you initially contact will not only assist you in developing your product, but will follow it from production all the way through to delivery. Whether you need to understand the technology, production, or shipping, you simply contact the same person and you'll never get turnaround.
Responsible
In the post-sales phase, we take responsibility for product problems, if it is indeed caused by us. We have internal guidance documents to implement this process. We are not a one-time business, but look forward to a long-lasting relationship with you.
Consult Your Enrich Expert
We help you avoid the pitfalls to deliver the quality and value your bath&body care products need, on-time and on budget.